The Ombudsman process is a way to help resolve disputes through constructive communication. Many complaints do not expressly allege violations of specific articles of the REALTOR® Code of Ethics and may not concern conduct related to the Code; they might be transactional, technical or procedural questions that can be readily responded to. Some complaints are due strictly to lack of communication. These types of issues may be appropriate for the Ombudsman program.
The North Carolina REALTORS® has an Ombudsman Program which we participate in. This service is available to you if you choose not to use the Jacksonville Board of REALTORS® Ombudsman Resource.
Click here to watch a quick video outlining the ombudsman process