Code of Ethics

As a member of the National Association of REALTORS®, you are held to a higher standard and adhere to a strict Code of Ethics.  This is a what makes you a “REALTOR®”, setting you apart and distinguishing you from a real estate licensee.  The National Association of REALTORS®, is The Voice for Real Estate®, and the world's largest professional trade association.  The REALTOR® Code of Ethics guides REALTORS® in their dedication, and commitment to each other and members of the public.

Dispute Resolution and the Ethics  & Arbitration Process

The Jacksonville Board of REALTORS® offers professional standards administration to both its members and members of the public.  

Dispute Resolution Process Chart
Code of Ethics - 2020

The complaint process can sometimes be cumbersome, so we have several other processes that may be utilized when dealing with an alleged violation of the NAR code of ethics.

Ombudsman Policy

The Ombudsman process is a way to help resolve disputes through constructive communication. Many complaints do not expressly allege violations of specific articles of the REALTOR® Code of Ethics and may not concern conduct related to the Code; they might be transactional, technical or procedural questions that can be readily responded to. Some complaints are due strictly to lack of communication. These types of issues may be appropriate for the Ombudsman program.

Ombudsman Guide for ComplainantOmbudsman Guide for Complainant
Jacksonville Board of REALTORS® Ombudsman Policy 

The North Carolina REALTORS® has an Ombudsman Program which we participate in. 
This service is available to you if you choose not to use the Jacksonville Board of REALTORS® Ombudsman Resource.
NC REALTORS Ombudsman Policy

Watch this quick video that outlines how the ombudsman process works:

How the Ombudsman Process Works 

Citation Policy

The Citation process is a system for code of ethics violations that can avoid the lengthy hearing process. 

For Respondents, they can avoid an uncomfortable and lengthy hearing process. The citation procedure is a confidential process. The Respondent has the choice to use the process or continue with a full hearing.

For Complainants, there is less time involved, and process upholds the integrity of the Code of Ethics process and assists in protecting the industry from unethical behavior. If Respondent choices to have a hearing, the Complainant will need to attend.

How the Citation Process Works  
Citation Policy 

Ethics Complaints

If you believe that a REALTOR® member has violated one or more articles of the Code of Ethics, you can file an ethics complaint. 

Ethics Complaint
Before you file an Ethics Complain
How the Ethics Complaint Process Works
Code of Ethics - 2020
Ethics Complaint FAQ



As a REALTORS® member you agree, as a condition of membership, to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics. 

The Jacksonville Board of REALTORS® policy is that mediation is mandatory when a Request for Arbitration is filed.  See below for more information on mediation.

Arbitration involves the money component of a transaction.  Arbitration requests must be processed prior to any ethics complaints and the transaction must be closed.

Your Duty To ArbitrateYour Duty To Arbitrate
Arbitration Form
Understanding Arbitrable Issues


Mediation is a member service offered by the The Jacksonville Board of REALTORS®. Mediation offers a win win solution, rather than a win lose solution to matters involving Article 17 of the National Association of REALTORS® code of ethics.  Mediation is mandatory for REALTOR® (principals)

How Mediation Works
Mediation FAQ


 mediation 000code enforcement