The Jacksonville Board of REALTORS® is committed to upholding the highest principles of our association and ensuring that our members uphold, respect, and adhere to the REALTOR® Code of Ethics

Article 12

REALTORS® shall be honest and truthful in their real estate communications and shall present a true picture in their advertising, marketing, and other representations. REALTORS® shall ensure that their status as real estate professionals is readily apparent in their advertising, marketing, and other representations and that the recipients of all real estate communications are, or have been, notified that those communications are from a real estate professional. (Amended 1/08)


 How it Works

The Citation Policy is easy to use. If you find an Article 12 violation, as outlined in the policy, submit Form #E-1 – Ethics Complaint, attach documentation, sign, and submit.

If you would like to file this complaint **anonymously, submit Anonymous Complaint, attach documentation, sign, and submit. (certain conditions apply)

Once the complaint and corresponding documentation is reviewed, the Grievance Committee will determine if the complaint fits the Citation Policy. If all information received appears true on its face value, the Grievance Committee will issue a citation.

The Respondent will have 20 days to either accept the citation or request a hearing. If accepted and fines paid, the resolution shall be deemed final and not subject to further review. Case Closed!

If the Respondent chooses not to accept, they may request a hearing, that process will be conducted in the manner outlined in the National Association of REALTORS Code of Ethics Manual.

**Complaints may be anonymous unless a Respondent requests a hearing. At that time, the complainant who filed shall be given the option to proceed as complainant, or if they refuse, the Grievance Committee may become the complainant.


If choosing to file anonymously, we will need a contact email that will remain confidential.  


Click here for citation Complaint form

Click here for Anonymous Complaint Form
2024 Code of Ethics
Citation Policy

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